TERMS and CONDITIONS
       
 
ORDERS
 
        1. Any order form (Excel, Word, txt,...) is acceptable for us. You must send  CODE (NEOFILA#) and quantity you need.
               The most suitable method is to copy/paste the rows (lines) from our pricelists and e-mail it for us to: stamps@neofila.com
 
        2. All orders will be confirmed. If you did not receive our confirmation it means that we did not receive your e-mail.
 
        3. After confirmation of your order please wait an Invoice and instruction about the payment method.
           
 
TERMS OF DELIVERY
.
1. After the payment  the orders will be shipped within 3 working days.
 
          2. We ship with Lithuanian Post by registered priority mail. Registration number (track code) will be sent by e-mail in 2 next days after shipping.

           3. Delivery times can vary greatly and are dependent on local delivery services or postal organization.

 

RETURNS and REPLACEMENTS

         1.  If you will get wrong, damaged or not ordered stamps we will accept returns in 14 days after stamps were delivered.
            We will send replacement in 10 working days.

          2. Shipping costs for returned items will be compensated by Neofila. 

          3. Returned shipments can only be accepted if warning is given by e-mail, packing is undamaged and stamps are in the same condition as sent by Neofila.

           4. We do not accept returns if orders are filled completely and correctly.